Help
Returns & Exchanges
Your satisfaction is our top priority. Learn about our simple and transparent return policy.
14-day return period
Effective upon receipt
Guaranteed Replacement
Defective product replaced
Refund
Within 5 to 7 business days
Dedicated Support
We're here to support you
What We Accept in Return
- Product not set up, in its original packaging
- Product is defective or damaged upon receipt
- Order error on our part (wrong product shipped)
- Product does not match the description
What We Do Not Accept
- Product already configured and in use
- Product customized to your specifications (logo, text, engraving)
- Returns after the 14-day period
- Product without original packaging in the case of a standard return
How do I return an item?
The process is quick and easy.
Contact Us
Please send us an email at contact@spotitap.com with your order number and the reason for the return. Include photos if the product is damaged.
Get our approval
Our team will approve your request within 24 business hours and send you return instructions and a shipping label, if applicable.
Return the product
Pack your product carefully and drop it off at the designated shipping carrier. Keep your proof of shipment.
Refund or Exchange
Once we receive and inspect the product, we will issue a refund (5–7 business days) or send you a replacement, whichever you prefer.
Questions About Returns
Do I have to pay for return shipping?
In the event of a defective product or an error on our part, Spotitap will cover the return shipping costs. For a standard return (change of mind), the customer is responsible for the return shipping costs.
Can I exchange my product for a different model?
Yes. If the product has not yet been set up and is still in its original packaging, you can request an exchange for another product of equal or greater value (with an additional charge if necessary).
What is the refund period?
Refunds are processed within 5 to 7 business days after we receive and approve your return, using the same payment method you used for your purchase.
My product arrived broken. What should I do?
Please take photos of the package and the damaged product right away and contact us at contact@spotitap.com. We will send you a replacement at no charge as soon as possible.